Customer Satisfaction matters to us. If you decide for whatever reason your purchased item isn’t suitable i.e. color, style, size…you have up to 30 days to return it for a full refund or exchange for a different item.
Please print and fill out our Return/Exchange Form and include with your shipment of item back to North Cape. All merchandise must be in original packaging, item in unused condition and with tags still attached for us to accept the return.
Terms and Conditions
- Items must be returned within 30 days of purchase.
- Items must be returned in new condition with manufacturer’s original packaging, tags attached, and all parts included.
- Return shipping charges are customer’s responsibility.
- If making an exchange, you will be billed for the additional outgoing shipping charge.
- Items purchased with free shipping will be refunded the price of the item minus the outgoing shipping amount.
- Return shipping on exchanged items and insurance of goods against loss is the customers responsibility.
- If a garment is deemed to have a quality issue with either manufacturing or the material, we will reimburse you for the cost of return shipping. Grunden’s is a premium quality brand and manufacturing defects are rare.
- Returned items not exchanged for another item will be credited back to your credit card. Credits will be applied immediately. Shipping costs are non refundable except in the case of a manufacturing defect.
We welcome your feedback and look forward to it.